Missing or damaged items

If we spot it at the warehouse

We mark the problem during the check, send photos and offer options: return to the seller, replace, or ship as is.

If you find it after delivery

1. Open “Support” → “Report a problem”.
2. Pick the parcel, describe what happened and attach photos of the packaging and item.
3. A specialist reviews it and tells you the decision. If compensation is due, it goes to your balance once approved.

The sooner you write, the easier it is to find where the problem happened.