Help

How to order, pay, build a parcel and receive your goods.

• Putting a parcel together
• How to place an order
• How purchasing works and how long it takes
• Returning to the seller
• Topping up your balance
• Balance, refunds and bonuses
• Missing or damaged items
• Free storage and storage fees
• The seller changed the price: extra payment
• What the warehouse code is for
• Delayed or lost parcels
• What you pay for
• What the warehouse check covers
• Chargeable and volumetric weight
• Customs and import charges
• Notifications and account safety
• What we cannot buy or ship
• Receiving your parcel